Privacy Policy

Your Privacy Matters

At Quythraxshel, we are committed to protecting your privacy and personal information in accordance with New Zealand's Privacy Act 2020. This policy explains how we collect, use, store, and safeguard your data when you visit our Auckland studio or use our website.

We are a New Zealand-based business operating from 16 Taylors Road, Morningside, Auckland 1025, and we handle all personal information in compliance with New Zealand privacy legislation.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (address, phone number)
  • Email address
  • Purchase history and transaction details
  • Communication preferences and correspondence
  • Payment information (processed securely through third-party payment processors)
  • Website usage data and analytics

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed, to help us improve our services.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders from our Auckland studio or online
  • Respond to your inquiries and provide customer support
  • Send you updates about our products and services (only with your explicit consent)
  • Improve our website functionality and user experience
  • Comply with legal obligations under New Zealand law
  • Prevent fraud and ensure security

Data Protection & Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, or misuse. All data is stored securely and accessed only by authorised personnel.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist us in operating our business (such as payment processors and shipping companies), but only to the extent necessary to provide our services.

Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020, you have the right to:

  • Access your personal information that we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Object to certain uses of your information
  • Lodge a complaint with the New Zealand Privacy Commissioner if you believe we've breached your privacy rights

To exercise these rights, please contact us at contact@quythraxshel.world or visit our Auckland studio.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

International Transfers

As a New Zealand business, we primarily store and process your information within New Zealand. If we need to transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Contact & Complaints

If you have questions about this privacy policy or wish to make a privacy complaint, please contact us at contact@quythraxshel.world or visit our studio at 16 Taylors Road, Morningside, Auckland 1025.

You also have the right to contact the New Zealand Privacy Commissioner if you believe we've breached your privacy rights. Visit privacy.org.nz for more information.

Last updated: January 2026. This policy complies with New Zealand's Privacy Act 2020.